Returns & Exchanges

We hope you’re happy with your products. But if you’re not, we’re here to help.

Vape Products 2

CIV Product Warranty for all Returns and Exchanges

  • All hardware warranties are valid for 30 days after purchase.  
  • Physical damage is not covered under warranty. Dropping your purchase may cause damage to electronics (i.e. pushed in buttons, disconnected wires, bent or broken internal or external pieces).  
  • Over-tightening of tanks can lead to stripped threads or cause the top portion of your battery to become loose of disconnected.  
  • Excessive e-liquid in the electronics or buttons can cause the electronics to malfunction or stick (please clean regularly). 
  • Clean all heating elements regularly (All tank sales are final. No tanks are covered under warranty).  
  • On-board charging can damage external batteries/device(s). If on-board charging is being used, the batteries/device(s) will not be covered under warranty. We suggest using an external battery charger for all charging purposes, unless it is an internal battery device that is specifically designed for on-board charging.  
  • Warranty is void if any alterations are made to the device, including firmware upgrades produced by the manufacturer.   
  • We highly recommend you use a USB wall adapter of 5.0v or less. Anything above a 5.0v could potentially ca use a fire. If you use an adapter above 5.0v, it is at your own risk. 
  • Please make sure you are satisfied with your products before leaving the store. All accessories, packaging, warranty form, and receipt(s) are required to be included in all warranty returns/exchanges.   

For additional questions regarding returns/exchanges, please call 515-255-0004.